Terms & Conditions
Epsom Skin Clinics strive to provide a service at very competitive prices; however when patients fail to arrive for booked appointments, our practitioners are left idle, if we were to take these missed appointments into account, it may result in us having to look at our pricing structure.
Booking Fees
New patients are charged a one off £50 booking fee for all consultations with one of our medical team which is fully redeemable against your treatment Please note that this booking fee is not refundable if you fail to attend your appointment without giving 24 hours notice or you choose not to go ahead with treatment for personal reasons. This booking fee is also no longer redeemable after 6 months from the date of your consultation. There will be a booking fee of £100 for clients that wish to have treatment on the same day as their consultation.
Existing Patients
The following deposits apply for specific treatments payable in advance, please also note that the fees below are non-refundable should you fail to attend your appointment without giving 24 hours notice:
Procedures including Minor Operations, Botox & Dermal Fillers with a Doctor or Nurse carry a redeemable deposit fee of £100.
Endolift, Thread Lift & Varicose Vein Procedures carry a redeemable deposit fee of £200
Open Evenings & Events
Due to the popularity and success of our evenings and events, we need to take a £25 deposit to secure your place. This deposit is fully refundable after the event whether you decided to go ahead with treatment or not.
Cancellation, failure to arrive for appointments and late arrival
We require at least 24 hours notice to be given for any appointment cancellation. If you cancel within 24 hours of your appointment or do not attend a booked appointment, this will be noted on your account. For appointments where a deposit has been taken, we reserve the right to retain your deposit.
If you cancel two appointments with less than 24 hours notice in a 3 month period this will be noted on your account. To make any future bookings you will be required to pay a £100 deposit. This can either remain on your account to be used for the next booking or refunded to you once you attend your appointment. You are required to pay a deposit for any future bookings you wish to make.
Once you have attended 3 further appointments under the deposit rule and successfully attended, you can commence to rebook appointments without the need of a deposit. If the deposit is more than the cost of the treatment you are booked in for we will refund you the balance once you have attended the appointment. The same rules apply for pay as you go treatments or pre paid courses. Pre-paid treatments have a 12-month expiry date. Our cancellation policy Includes all chargeable and non-chargeable appointments (e.g follow up assessments)
If a genuine provable reason prevents you from attending at the last minute, your default fee may be refunded at the discretion of management.
Please note that cancellations can only be made during our opening hours which are 09:00 – 20:00 Monday to Friday, 09:00 – 17:00 Saturday. Out of hours messages will not be accepted.
Refund Policy
Refunds will be provided where required in accordance with the UK Consumer Law. You are entitled to a full refund on any unused products or treatment courses you haven’t started, if you change your mind within 30 days of purchase.
Treatment Guarantee Policy
It’s important to understand that individual results from treatments may vary and are not guaranteed. While our medical team is highly skilled and will use their expertise and experience to provide the best treatment possible, each patient’s body responds differently to medical procedures and treatments.
Factors such as age, overall health, lifestyle choices, and individual medical history can all play a role in determining the effectiveness of your treatment. Additionally, medical knowledge and techniques evolve over time, and although we strive to offer the most current and effective treatments available, there is always an inherent risk and limitation associated with any medical procedure.
It is important to understand that treatment outcomes can differ between patients and that no specific results are assured or guaranteed.